FREQUENTLY ASKED QUESTIONS

SHOP UPDATES
The online shop is updated with new ready-to-ship bags, clutches, and accessories once a month - always at 7PM mountain time. As soon as new goodies are scheduled to hit the website, announcements are made on Facebook, Instagram, this website, and throughout the email tribe (make your way to the bottom of this page to sign up!). Write it down or set an alarm, stuff goes quick!
 
CAN I PLACE A CUSTOM ORDER?
As demand for custom work is so high and there is only one of me, I do not take orders in the traditional sense. Custom order slots are available periodically via my weekly Facebook auctions every Monday. This method allows me to keep up with my list and keeps wait times short. Each week, a different custom piece is up for purchase during a silent auction on my Facebook page. Bidding starts at 7PM mst and is open for 30 minutes. The custom order slot goes to the highest bidder. Wait times for custom work is around 4-8 weeks, but is subject to change. All custom pieces ship free!
 
LAYAWAY
Layaway is available in the form of split payments for items over $350. To set up a layaway program, please email me at magpiewestleatherco@gmail.com
 
SHIPPING & DELIVERY

All orders are shipped and tracked via USPS. Ready to ship items will be in the mail within 1-7 days of purchase. I live on a very remote ranch and am only able to get to the post office 1-2 times per week.

*** Due to the USPS & COVID-19, all shipping times are delayed***

Some orders may take up to two weeks to get to you. This is completely out of my control; thank you for understanding! 

 

TRACKING YOUR ORDER

A tracking number for your item(s) will be provided via email when shipped.

 

QUALITY GUARANTEE

Magpie West Leather Co. does not accept returns for custom work or ready made items. However, quality is a priority; Unsatisfactory craftsmanship will be fixed free of charge. Damage due to wear and tear is not covered. Tees may be exchanged for a different size OR store credit.

 

100% SECURE ORDERING 

Ordering and payment is done through Paypal and this secure site.

 

 

Questions? Shoot me an email at 

magpiewestleatherco@gmail.com 

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© Magpie West Leather Co. 2020